How we help

Do you have a customer, member or community base you serve but need more information on?

Does you committee or Board get bogged down in defining your purpose, or debating what your priorities are?

Do you know which initiatives or projects that are going to be of most benefit?

Do you struggle to turn ideas into action. Does a great initiative get lost in who’s doing what and when?

Research

You want a certain business outcome, and are about to build or implement any system, process, or service for customers, members, etc.

Often there is no real understanding of the experience required, or that will be generated by implementing a preconceived solution.

To understand your customer/community/members, and define the ideal experience that balances their needs with the business.
A validated experience vision that can be built incrementally.

Data collection – surveys, interviews or quick polling design and execution.
Data analysis – turning your raw data into insights and graphic presentations that are easy to understand.
Insights – summarising what is important to who and why, so you can make informed decisions about how best to proceed

Your team are not aligned on a clear next action.

The organisation lacks clarity on which challenges are most important, and what opportunities exist for you.

Defining your “north star” mission through independent facilitation
Agreeing on the values that will underpin your mission an purpose.
Alignment of what your priorities are as a group, and agreement on how to move forward to achieve them.

You are not able to decide how to create new products or services to invest in.

You have a high level strategy, but it is not linked to a practical roadmap.

A way to create new ideas, processes or services in a structured, collaborative way
A method to prioritizes what to do now, next, later, or not at all
An evidence based discussion of what is important to people, shared openly and facilitated independently

Helping you to turn problems into opportunity spaces
Facilitating the generation of ideas in your group around fundraising, new projects or services or improving existing one
Prioritising which ideas are going to be deliverable and sustainable based on your resources, technology and available funds

Work through your chosen focus area in more detail and describe the problem-opportunity relationship across People, Process, and Systems.

Reduce the risk in your project planning and implementation.

Click the button to book a short online consultation with our managing partner Dr Amanda Keenan.

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