Who we help

Community group icon

Community groups

A community organisation may be a sporting or social club, a lobby group, a welfare organisation, a self-support group, a day care centre or any similar body.

Read More
Charity organisation icon

Charity organisations

A charitable organisation or charity is an organisation whose primary objectives are philanthropy and social well-being (e.g. educational, religious or other activities serving the public interest or common good).

Read More
Not-for-profit  board icon

Not-for-profit boards

Nonprofit organisations play an important role in addressing societal issues and providing services to communities.

Read More
Startup icon

Startups

A startup business is a company in the beginning stages of its operation. Startup founders often build these businesses around a single innovative new product or service that they plan to introduce to the market.

Read More
Strategy icon
Fundraising strategy

Fundraising is crucial for your organization, but your fundraising goals will likely fail without a good plan. Strategic fundraising plans give your nonprofit a map to success.

Building a team, remembering your mission, and finding what works best for your organisation and donors will help create that map.

Research icon
Community research

Customer research (or communityunity research) is a set of techniques used to identify the needs, preferences, behaviors, and motivations of your current or potential customers.

Simply put, the consumer research process is a way for businesses to collect information and learn from their customers so they could serve them better.

Service icon
Service design

Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch.

Planning icon
Strategic planning

All businesses need direction and organizational goals to work toward. Strategic planning offers that type of guidance. Essentially, a strategic plan is a roadmap to get to business goals. Without such guidance, there is no way to tell whether a business is on track to reach its goals.

Community icon

Community groups

We can help you with projects like: brainstorming and agreeing your fundraising focus area, researching your community needs, developing new services that will have a positive impact, and ensuring you will have a sustainable organisation into the future through strategic planning.

Service icon
Service design

Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch.

Analysis icon
Client needs analysis

Doing a client needs analysis involves drawing insights from a variety of customer data, like surveys, social media posts, product reviews, and more. When you analyse client feedback, you can detect unmet needs and opportunities for improvement and innovation. Once you know what your clients’ needs are, you can also adapt brand messaging so that it resonates with your existing clients and potential clients.

Process icon
Process design

Process design is the key to transforming a pre-defined set of inputs (resources) into a specific and valuable output (business goal).

Not only does properly designing a process make it easier to regulate, it optimises efficiency and produces more consistent results. Process design also helps internal personnel, management, and even customers understand how certain activities play out inside your organisation.

Impact icon
Impact analysis

Impact Analysis is a technique designed to unearth the "unexpected" negative effects of a change on an organization.

It provides a structured approach for looking at a proposed change, so that you can identify as many of the negative impacts or consequences of the change as possible. This makes it an important tool for evaluating whether you want to run a project. It then helps you prepare for and manage any serious issues that may arise.

Charity icon

Charity organisations

We can help you with projects like: reviewing your exitisng service offerings and designing new ones; developing an evidence base around emerging client needs; simplifying business processes and measuring effectiveness of your programs.

Governance icon
Governance

Governance encompasses the system by which an organisation is controlled and operates, and the mechanisms by which it, and its people, are held to account. Ethics, risk management, compliance and administration are all elements of governance.

Succession icon
Succession planning

Succession planning is a business strategy used to pass leadership roles down to another employee or group of employees. Succession planning ensures that businesses continue to run smoothly and without interruption, after important people move on to new opportunities, or retire.

Management icon
Change management

Change management (sometimes abbreviated as CM) is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. It includes methods that redirect or redefine the use of resources, business process, budget allocations, or other modes of operation that significantly change an organisation.

Innovation icon
Innovation capability

Innovation capability is an essential prerequisite for efficient idea management and innovation management, as well as for the implementation of disruptive innovations. The innovation process can be slow and cumbersome when a company’s ability to innovate is low. However, the same process can be extremely efficient if the company is highly innovative.

Not-for-profit icon

Not-for-profit boards

We can help you with projects like: Review and evaluation your governance processes; succession planning to ensure continuity of performance; change strategy, analysis and planning; building your capability in innovative practices.

Innovation icon
Innovation capability

Innovation capability is an essential prerequisite for efficient idea management and innovation management, as well as for the implementation of disruptive innovations. The innovation process can be slow and cumbersome when a company’s ability to innovate is low. However, the same process can be extremely efficient if the company is highly innovative.

Research icon
Market research

Market research is the process of evaluating the viability of a new service or product through research conducted directly with potential customers. Market research allows a company to define its target market and get opinions and other feedback from consumers about their interest in a product or service.

Strategy icon
Go-to-market strategy

Go-to-market strategy, or GTM strategy is the plan of an organization, utilizing their outside resources (e.g., sales force and distributors), to deliver their unique value proposition to customers and achieve competitive advantage.

The end goal is to enhance the overall customer experience by offering a superior product and/or more competitive pricing.

Strategy icon
Product strategy

A product strategy is a high-level plan describing what a business hopes to accomplish with its product and how it plans to do so. The strategy should answer key questions such as who the product will serve (personas), how it will benefit those personas, and the company’s goals for the product throughout its life cycle.

Startup icon

Startups

We can help you with projects like: Innovation capability assessment and training; product and customer research; got-to-market strategy development and evaluation and product strategy.